Face Mask Frequently Asked Questions
1.Do you offer free shipping?
Sure we do! Order over 39.9$ for free shipping. For orders under 39.9$ a small 5.99$ fee will apply.
2.When will my order be shipped and when can I expect it to arrive?
As soon as you will place the order in the online store, your products will be packed and shipped in the same day or maximum the day after depending on the order time. We use the fastest delivery option we have available and you should receive your order within 2-3 days.
Please take in consideration that due to the current COVID-19 outbreak we may experience some delays. We will promptly inform you if we believe your order will take significantly longer than expected.
3.How often should I replace the filter?
That will depend on the activity you are using it for, generally speaking, to protect yourself from pollution or any airborne particulate materials, we recommend to replace filters every 2-3 days (if you are using it for several hours a day) or 18-24 hours of total use.
If you use it in a particularly dusty environment (eg. doing woodworking, gardening, etc) would be better to replace your mask with a new filter after you finish that activity.
4.Are masks and filters FDA approved?
Long answer: Yes, our filters passed the tests for Viral Filtration Efficiency (VFE) and Latex Particle Challenge (PFE) from FDA certified microbiology test lab, Nelson Laboratories (USA), which results in a similar filtration efficiency of N99 filters. (you can find test copies among the images in the product page).
Therefore our filters are effective for filtering dust, pollen, mold spores, pollution, smoke, allergens, germs, fine particulate and other airborne contaminants.
We will update this section as soon as our products will acquire additional certifications.
5.Can the mask be washed?
The reusable masks can be washed with hot water and soap; please do not machine wash or dry.
However, all filters and disposable masks cannot be washed and should be replaced after they pass they maximum recommended time of usage.
Please find more details in the product descriptions.
6.Which mask is better for me: with or without valves?
To make a decision in this case is important to understand first what valves are made for and how they works.
Valves are essentially openings in the main mask body designed to facilitate only outflows of air. That is why they are also called one-way exhaust valves.
The main purpose is to expel the moisture coming from your exhalations making the mask more breathable. For this reason, masks with one or two valves are mainly used when doing sport or other physical activities, or if you are planning to wear it for several hours consecutively.
Masks with no valves are commonly used to protect yourself from pollution and dust or to keep yourself isolated when catching a flu or cold, preventing the spread among your family and friends.、
7.Do you take wholesale orders?
Yes, we do. Reach out to us with your wholesale order inquiry through the Contact Us link at the bottom of the page and we'll connect you with a sales agent who will take care of your request.